At Vermix Pulse Pro, we provide free standard shipping on every single order—no minimum purchase required.
Once your package leaves our facility, you will receive an automatic dispatch notification containing your tracking code and direct link. Please allow up to 48 hours for the carrier to update the tracking events in their system.
Have an inquiry about an active shipment? Reach out to our customer care team at [email protected].
Frequently Asked Shipping Questions
Can I track my package?
Yes, every shipment includes end-to-end parcel tracking. As soon as your order is fulfilled and dispatched, we will send tracking details directly to your email address. You can also monitor your package at any time via our Order Tracking Portal.
Will I be charged customs duties or import taxes?
Depending on your shipping destination, international deliveries may be assessed for import duties, local value-added taxes, or customs fees by your domestic border agency. Any applicable fees are assessed by local border authorities and remain the responsibility of the customer. Please contact your regional customs authority for exact regulations and duty thresholds.
What happens if my parcel is lost, damaged, or mishandled?
Every order undergoes careful quality inspection before dispatch. Once an order is transferred to the logistics carrier, transit mishandling, carrier damage, and shipment loss fall under the carrier’s chain of custody.
In the rare event of an issue:
- Contact the assigned logistics carrier directly using your tracking number to initiate an official tracer or claims inquiry.
- Forward your carrier claim reference and order details to [email protected], and our support team will help facilitate communication with the logistics provider.
- Please note that Vermix Pulse Pro is not liable for porch piracy, stolen parcels verified as delivered by the carrier, or non-delivery resulting from incorrect shipping addresses entered during checkout.